FAQ

Frequently Asked Questions

🚚 Shipping & Delivery

Q: How long does shipping take?
A: Orders ship within 1–2 business days. Delivery times vary:

  • U.S.: 3–5 business days.

  • International: 7–14 business days (customs may add delays).

Q: Do you ship worldwide?
A: Yes! We ship globally from our California studio. Shipping costs are calculated at checkout.

Q: Can I track my order?
A: Absolutely! You’ll receive a tracking link via email once your order ships.

♻ RETURNS & EXCHANGES

Q: What's your return policy?
A: We accept returns of unused items in original packaging within 14 days. Full policy here.

Q: How do I start a return?

  1. Email returns@theminimaliststore.com with your order number

  2. We'll send a prepaid label (US) or instructions (international)

  3. Ship back within 7 days of approval

Q: When will I receive my refund?
A: Refunds process in 3-5 business days after we receive your return.

🕯 CARE & STYLING

Q: How should I clean my pieces?
A: Simply wipe with a dry or slightly damp cloth. Avoid harsh chemicals.

Q: What candle sizes fit your holders?
A: Most standard pillars (2-3" diameter). See product descriptions for specifics.

 

🌿 Products & Materials

Q: What materials are your vases and candle holders made from?
A: Our pieces are crafted from high-quality, sustainable materials like ceramic, matte glass, and stoneware. Each item is designed for durability and timeless appeal.

Q: Are your products handmade?
A: Yes! Every vase and candle holder is hand-finished by skilled artisans, ensuring subtle variations that add to their unique character.

Q: Do you offer matching sets?

A: Yes! We offer carefully curated sets for a seamless look, like our Harmony Vase & Candle Holder Set—alongside standalone pieces. Mix and match or enjoy designed pairings for effortless elegance.

🔁 Returns & Exchanges

Q: What’s your return policy?
A: We accept returns within 14 days of delivery for unused items in original packaging. View full policy here.

Q: Do you offer exchanges?
A: Yes! Contact us at support@theminimaliststore.com to arrange an exchange for a different size or style.

Q: What if my item arrives damaged?
A: We’ll gladly replace it! Email us a photo of the damage within 48 hours of delivery.

🕯 Care & Styling

Q: How do I clean my vase/candle holder?
A: Gently wipe with a dry or slightly damp cloth. Avoid harsh chemicals to preserve the finish.

Q: What candle sizes fit your holders?
A: Most standard pillar candles (2–3" diameter) fit perfectly. For specifics, check product descriptions.

Q: Can I use your vases with fresh flowers?
A: Of course! They’re watertight and designed to enhance any bloom.


💡 The Minimalist Philosophy

Q: Why minimalist design?
A: Minimalism isn’t about having less—it’s about making room for what matters. Our pieces are designed to elevate your space without clutter, so you can focus on the beauty of simplicity.

Q: Do you restock sold-out items?**
A: Some items are limited edition, but join our waitlist to be notified if they return.

 

💡 NEED MORE HELP?

Email us at hello@theminimaliststore.com
We respond within 24 hours.